The Recipe for Employee Care and Retention in the Hospitality Industry - Turning the Table Podcast ft. Michael Lennox
"When in doubt, do right by your team and that'll take you where you need to get to." - Michael Lennox
Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach.
But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under the weight of unfulfilled expectations?
In this episode, you will be able to:
1.) Decode the landscape of the evolving restaurant industry during the current boom.
2.) Comprehend the profound impact of aligning passion with career in the hospitality arena.
3.) Grasp the transformative power of open-air spaces in shaping restaurant atmospheres.
4.) Uncover the survival tactics and modifications instigated by restaurants during the COVID-19 crisis.
5.) Fathom the direct correlation between employee welfare and success in the hospitality ecosystem.
Our special guest is Michael Lennox, President of Electric Hospitality
Meet Michael Lennox, an individual whose drive to actualize his imaginative concepts led him to abandon a professional law career, harness his passion for food and turn it into acclaimed restaurants under the Electric Hospitality banner.
His locations, such as Ladybird and Muchacho, embody his love for originality and outdoor enjoyment. Michael is passionately committed to finding innovative alternatives to the industry's recurrent obstacles.
His conviction that listening to the 'silent language of the space' can shed light on crafting unique, inviting spaces acts as a refreshing approach for restaurant owners and managers.
Through his own experience, he exemplifies the essence of the Turning the Table's spirit and offers invaluable insights related to employee retention and improving the hospitality industry.
The key moments in this episode are:
00:00:00 - The Current State of the Hospitality Industry,
00:02:48 - Introduction to Electric Hospitality,
00:09:43 - Transition from Law to Hospitality,
00:13:16 - Vision and Creativity in Space Transformation,
00:13:40 - Listening to the Space,
00:15:36 - The Need for Change in the Restaurant Industry,
00:19:06 - Going Above and Beyond to Support the Industry,
00:23:12 - Shifting Focus to Workforce Development,
00:26:46 - Compensation and Benefits at Electric Hospitality,
00:29:14 - Setting a New Standard in the Industry,
00:31:59 - Taking Care of Your Team,
00:33:31 - Investing in Skills and Career Development,
00:34:23 - Listening to Employee Feedback,
00:35:14 - The Importance of Growth,
00:35:48 - Fostering Creativity and Core Values,
Resources & Key Takeaways rom this episode:
1.) Visit the website of Electric Hospitality to learn more about their restaurant group and the different brands they have: https://www.electric-hospitality.com
2.) Check out Ladybird, the first restaurant opened by Electric Hospitality, located on the Atlanta Belt Line Eastside Trail: https://www.electric-hospitality.com/brands
3.) Explore Muchacho, a Southern California-inspired concept with three day parts: morning, noon, and night. Enjoy breakfast tacos, light lunch options, and a full bar: https://www.electric-hospitality.com/brands
4.) Discover Ranger Station, a cocktail bar located above Ladybird, known for its amazing cocktail program and menu: https://www.electric-hospitality.com/brands
5.) Get inspired by Michael Lennox's journey from being a lawyer to starting his own restaurant group: https://www.linkedin.com/in/michael-lennox-atlanta
6.) Consider incorporating outdoor spaces and concepts into your own restaurant to create a unique dining experience.
7.) Reflect on the importance of having a strong vision for your restaurant and the ability to see potential in spaces.
8.) Take a look at the National Geographic and Garden & Gun recognition received by Electric Hospitality for their unique concepts.
Resources for culinary & hospitality staff:
Chowco.org: https://chowco.org/
I Got Your Back: https://igotyourback.info/
The Burnt Chef Project: https://www.theburntchefproject.com/
Not9to5: https://not9to5.org/
Ben's Friends: https://www.bensfriendshope.com/
Chef Life Coaching: https://www.cheflifecoaching.com/
Connect with us at:
https://www.twitter.com/adammlamb
https://www.facebook.com/turningthetable podcast
https://www.linkedin.com/company/turning-the-table-podcast/
adam@tunringthetablepodcast.com
Realignment Media @ https://linktr.ee/amlamb17
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Turning the Table Ep. 153: The Power of Employee Care & Retention in Hospitality with Michael Lennox