Elevate Your Guests' Experience: Competitive Socializing and the Future of Food and Bars with TJ Schier | Turning the Table Podcast
In this episode, you will be able to:
1.) Explore the fascinating intersection of sports, entertainment, and hospitality and the impact on consumer experiences.
2.) Delve into the resurgence of the golf industry amidst the pandemic, applying the game's inherent social distancing.
3.) Unravel the rising trend of competitive socializing and how it’s revolutionizing dining and drinking experiences.
4.) Grasp the pivotal importance of customizing guest journeys and simplifying menu offerings in the food industry.
5.) Learn the art and science of assembling and steering effective management teams in the restaurant business. List 3:
Our special guest is TJ Schier, President of BigShots Golf
Meet TJ Schier, a seasoned leader with a fascinating career path that includes roles at Chuck E. Cheese Pizza, WitchWitch Superior Sandwiches, and currently serving as the COO at Big Shots Golf.
Having started his career journey in college, TJ’s multifaceted experience has armed him with an exceptional understanding of entertainment, food, and hospitality businesses.
His current moves at Big Shots Golf reflect his belief in the blend of competitive socializing and hospitality, achieved through a continuous drive for improvement and innovation.
He's on a mission to deliver an unforgettable customer experience that combines exciting gameplay with an extraordinary culinary journey.
The key moments in this episode are:
00:00:03 - Introduction,
00:01:04 - TJ's Background,
00:04:02 - The Concept of Big Shots Golf,
00:07:57 - Competitive Entertainment,
00:11:27 - Relevance and Future,
00:13:13 - Leadership Tips and Business Crushes,
00:15:51 - Anthem as a Separate Dining Space,
00:18:01 - Simplifying the Menu,
00:20:21 - Dealing with Turnover and Labor Costs,
00:24:28 - The Future of the Labor Challenge,
00:26:30 - The Importance of Structure and Technology in the Restaurant Industry,
00:27:28 - Smart Restaurant Guides for Better Operations,
00:28:11 - The Power of Networking and Learning,
00:28:36 - Leadership Lessons from the Driving Range,
00:29:42 - Business Crushes and Industry Reputation,
The resources and key take-aways mentioned in this episode are:
1.) Visit the website of Big Shots Golf to learn more about their golf entertainment facilities and locations: https://bigshotsgolf.com/
2.) Check out the website of Evocalize to discover how they simplify local digital marketing for franchises and businesses: https://bit.ly/evocalize
3.) Explore the website of Launchpad to see their innovative golf technology and entertainment concepts: https://www.launchpadgolf.com/
4.) Research different competitive socializing venues, such as F. One, Toca Social, and other indoor and outdoor putting concepts.
5.) Consider implementing elevated food and bar experiences in your own restaurant or entertainment business.
6.) Stay updated on industry trends and be open to incorporating new technologies and experiences to keep your brand relevant.
7.) Take inspiration from Chuck E. Cheese's ability to reinvent and stay successful over the years.
8.) Prioritize the spectator experience in your venue and ensure that it is engaging and enjoyable for all guests.
9.) Reflect on the lesson that the first year of business shouldn't be the busiest, and focus on long-term sustainability and growth.
10.) Research the growing popularity of pickleball and consider incorporating it into your sports and entertainment offerings.
11.) Pay attention to the spectator experience in your venue and ensure that it is engaging and enjoyable for all guests.
Resources for culinary & hospitality staff:
Chowco.org: https://chowco.org/
I Got Your Back: https://igotyourback.info/
The Burnt Chef Project: https://www.theburntchefproject.com/
Not9to5: https://not9to5.org/
Ben's Friends: https://www.bensfriendshope.com/
Chef Life Coaching: https://www.cheflifecoaching.com/
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Turning the Table Ep. 152: Elevate Your Business with the Competitive Edge of Food and Bar Experience: TJ Schier Reveals All